whoami
About
I work best where technology needs to be made calmer, clearer, and more reliable. Calm, hands-on IT professional with 20+ years across technical support, endpoint systems, Microsoft 365 administration, identity and access, security operations, compliance support, infrastructure, and automation.
Based in the Williamsville / Buffalo, NY area. Remote-friendly. I've worked in
healthcare (DaVita, Hospice Buffalo), banking (M&T), MSPs (CETech,
Crossfuze), and enterprise — and at each stop the mission was the same:
make the systems calmer and the people more confident.
Experience
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Staff — IT, Security, Compliance, Platform Operations
Concepts2Code, LLC
- Supported operational systems across infrastructure, security, compliance, and internal tooling.
- Supported SOC 2 Type I and Type II compliance work through process refinement, documentation, evidence workflows, and team handoffs.
- Maintained AWS and Terraform baselines, monitoring systems, and patching workflows where supported by team needs.
- Created Microsoft 365, Entra, SharePoint, and Intune reporting and automation to improve identity and endpoint visibility.
- Translated messy operational requirements into clear processes for better visibility and cleaner handoff.
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Chief Executive Artister / Self-Employed Creative Technology Work
aHron Inc.
- Managed self-directed creative technology work involving digital workflows, troubleshooting, documentation, and practical automation.
- Kept technical problem solving grounded in clear handoffs, repeatable process, and steady support for nontechnical users.
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Mobility Integration and Support
M&T Bank
- Supported mobility integration, endpoint access, user support, and operational handoffs in a banking environment.
- Worked with careful support practices appropriate for security-minded enterprise operations.
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Technical Lead
Hospice Buffalo
- Provided technical support leadership, troubleshooting, documentation, and user assistance in a healthcare setting.
- Helped maintain stable systems and clear support paths for staff working in service-focused operations.
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Biomed Trainee
DaVita Kidney Care
- Supported technical learning in a healthcare operations environment with attention to process, safety, and documentation.
- Worked around regulated operational expectations where reliability and careful handoff mattered.
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Mobile Device Administrator
Crossfuze
- Administered mobile device support workflows, MDM-related tasks, and user assistance for managed endpoints.
- Guided users patiently through mobile device issues where support depended on clear questions, careful listening, and step-by-step troubleshooting.
- Made recommendations and changes in AirWatch infrastructure used by the team.
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Desktop Support Specialist
Mattel, Inc.
- Supported Windows desktop environments, user troubleshooting, device setup, and incident resolution.
- Documented repeat support patterns and helped users return to stable working systems.
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Frontline MSP Support
CETech
- Provided frontline MSP support across user issues, endpoint troubleshooting, ticket handling, and remote assistance.
- Triaged incoming support needs and escalated issues with useful context for faster resolution.
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Chief Technology Officer
TxMQ
- Supported technology operations, technical planning, and practical systems decisions without overstating executive scope.
- Helped convert technical needs into clearer workflows, supportable systems, and documented operating practices.
earlier roles
Support, NOC, Help Desk, Mobility, and Technology Roles
Earlier roles
- Built a broad support base across help desk, NOC, mobility, troubleshooting, customer support, and hands-on technical operations.
Projects
Jun 2025 - Jul 2025
SOC 2 Type II — Concepts2Code
Concepts2Code achieved SOC 2 Type II compliance after months of process refinement and security evidence work with the team and R2R partners.
Apr 2024 - Apr 2025
SOC 2 Type I compliance project
SOC 2 Type I compliance project completed over a year, emphasizing control, patience, and thoughtful security measures.
Certifications & training
| Credential | Issuer | Year |
| IT Security Foundations: Core Concepts | LinkedIn Learning | Jan 2022 |
| Windows 10: Intune Device Management | LinkedIn Learning | Mar 2020 |
| Linux: Bash Shell and Scripts | LinkedIn Learning | May 2020 |
| macOS for IT Administrators | LinkedIn Learning | May 2020 |
| Leading from the Middle | LinkedIn Learning | May 2020 |
| Creating a Culture of Collaboration | LinkedIn Learning | Mar 2020 |
| Network+ (listed on public profile) | CompTIA | Sep 2000 |
What people say
"Praised Ahron’s technology knowledge and ability to explain information at the audience’s level without talking down."
"Praised Ahron’s customer service, patience guiding mobile users, backend messaging infrastructure knowledge, and AirWatch recommendations and changes. Direct supervisor during the Crossfuze role."
Toolkit
Identity & Endpoint
Microsoft 365Microsoft Entra IDIntuneDefender for EndpointEndpoint ManagementMDMIAMMFAConditional AccessAccess ReviewsAirWatch
Systems & Cloud
AWSTerraformPowerShellBashLinuxWindows AdministrationSharePointSaaS OperationsMonitoringPatching Workflows
Security & Compliance
SOC 2PCI DSSSecurity EvidenceCompliance WorkflowsRisk AssessmentVulnerability ManagementAudit EvidenceChange ManagementEndpoint Security
Support & Operations
Remote SupportIncident TriageRoot Cause AnalysisDocumentationRunbooksDashboardsWorkflow AutomationCustomer Guidance